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CDC Call Center Trainer – Remote

Maximus

This is a Full-time position in Bismarck, ND, United States, ND posted March 31, 2021.

Maximus is currently looking for a Call Center Trainer to join our CDC-Info team.

The Trainer is responsible for delivering contact center training within the project.

The Trainer must demonstrate a high level of content knowledge, understanding of adult learning principles and have experience with classroom management.

Additionally, the Trainer will support program goals and initiatives for performance improvement, innovation and efficient organizational processes by identifying performance gaps, causes of the performance gaps and by providing suggested solutions to the Training Lead.

To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.