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Support Engineer Azure Subscription

Microsoft Corporation

This is a Full-time position in Lisbon, ND posted February 2, 2021.

n n nn Save save Support Engineer Azure Subscription to job cart nn Job number 963676 Date posted Jan 21, 2021 Travel 0-25 % Profession Services Employment type Full-Time nnCustomer Experience & Successn
• Do you want to empower every person and every organization on the planet to achieve more?

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• Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?n
• If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.nn nnIn Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers.

We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.nn nnOur team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds.

We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.nn nnOur culture is built around attributes that drive our every decision and our every action: n
• Customer Obsession
– we exist for and because of the customer.

We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.n
• Growth Mindset
– we value all perspectives and reward individuals that poke at the edges of what they know to be true.

We are seeking people that think differently and are biased toward action to accomplish great things.n
• Diverse & Inclusive
– we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

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• One Microsoft
– we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.n
• Making a difference
– we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.nn nnSupport Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web.

They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.

You will be part of a team responsible for providing an outstanding technical support experience to our business customers.

From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.

When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.

Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.

You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.nn n Responsibilities n Offer commerce support for Azure services, technologies, offerings and the Azure billing platform Directly supports customers through telephone and email and handle challenging and politically.sensitive situations Escalates issues quickly when deep, specific skills or other capabilities are required n Qualifications n Excellent spoken and written English and additionally either German, French or Russian (mandatory) Previous support experience including experience in a customer facing or customer technical support role.

nn Logical and critical thinking nn nn Passion for technology and customer support  nn nn Understanding of cloud vs.

on premise computing and familiarity with fundamentals of cloud computing nn Understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions) Technical aptitude to develop an understanding of the Microsoft Azure Platform and architecture Ability to meet Microsoft, customer and/or government security screening requirements are required for this role including, at a minimum, the Microsoft Cloud Background check.

This position will be required to pass the Microsoft Cloud Background Check every two years.

nn nAbility to meet Microsoft, customer and / or government security screening requirements are required for this role.

These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

nn nn Microsoft is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

nn nn Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

nn nn Save save Support Engineer Azure Subscription to job cart nn nn This site is hosted for Microsoft by Phenom People nn n n